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Bag (Returns, refunds & exchanges
Effective November 9, 2026. Information for shopping at GrainStrand.
The return window
We accept returns and exchanges within 40 days of the date you actually receive your order. This includes change-of-mind returns and product problems. Eligible conditions include new items, lightly used items, defects and product-quality issues.
Start a return
Email [email protected] with your order number, the items and the reason for your request. We will provide the return address. Do not assume the business or dispatch address is the return address.
Who pays return postage
For a change-of-mind return, the customer pays return postage. For a defect or product-quality issue, the store pays the return postage.
Exchanges
Contact us first to obtain the return address. After the item has been returned, we arrange the replacement.
Refunds
We arrange a refund to your original payment method within 7 business days of receiving your return. This is the time for arranging the refund, not a promise that your bank will show the credit within that period.
Cancellation questions
Contact [email protected] as soon as possible if you need to cancel or change an order. We will check its processing status and explain the next step. After dispatch, please use the return process.
Contact
MEW
2726 W Madero Ave, Mesa, AZ 85202-6906, United States
[email protected]